Terms & Conditions — Email2Trello

Last updated: September 2026

1. Agreement to these terms

These Terms & Conditions ("Terms") form a legally binding agreement between you and Icelabz Solutions Ltd, a company registered in England & Wales ("we", "us", "the Company"), governing your use of the Email2Trello Outlook add-in, website, and related services (collectively, the "Service").

By installing, accessing, or using the Service, you confirm that you accept these Terms and that you have the authority to do so (including, where you use the Service on behalf of an organisation, that you are authorised to bind that organisation). If you do not agree, do not install or use the Service.

2. The Service

Email2Trello is an add-in for Microsoft Outlook that allows you to convert email content (subject, body, and optionally attachments) into cards on your Trello boards. The Service depends on third-party platforms — including Microsoft Outlook and Trello — which are provided by their respective owners and governed by their own terms.

We may update, modify, suspend, or discontinue features of the Service at any time. We will endeavour to provide reasonable notice of material changes but are not obligated to do so.

3. Your account and responsibilities

You are responsible for:

1. Maintaining the confidentiality and security of your Microsoft and Trello account credentials.
2. Ensuring you have the legal right and any required consent to transfer email content and attachments — including personal data belonging to third parties — to Trello. We act only on your instruction to move data you choose to send.
3. Complying with your organisation's email, data protection, and security policies, and with all applicable laws.
4. All activity carried out through your use of the Service.

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.

4. Acceptable use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to send content that is unlawful, harmful, defamatory, or infringes third-party rights.
• Use automated scripts, bots, or scraping tools to overload or interfere with our servers.
• Attempt to gain unauthorised access to our systems or other users' data.
• Resell, sublicense, or commercially exploit the Service without our written consent.

We may suspend or terminate access immediately for breach of this section.

5. Subscriptions and payments

• Free tier: includes up to 10 card sends per day (maximum 100 per month) at no cost.
• Pro tier (£4.99/month): unlimited card sends, subject to fair use.
• Payments are processed via the Microsoft AppSource commerce platform or our payment processor. We do not store your payment card details.
• Subscriptions renew automatically each month unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. No partial refunds are given except where required by law.
• Team / bulk licensing: custom pricing and terms apply; contact us at b@icelabz.co.uk.
• We may change pricing with at least 30 days' notice.

6. Intellectual property

The Service, including its code, design, branding, and documentation, is owned by or licensed to Icelabz Solutions Ltd and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal or internal business purposes, in line with these Terms. You retain all rights to your own email content.

7. Third-party services

The Service integrates with, and depends on, Microsoft and Trello/Atlassian. We are not responsible or liable for:

• The availability, performance, or conduct of Microsoft or Trello services.
• Any changes Microsoft or Trello make to their platforms, APIs, or terms.
• Data held or processed by Microsoft or Trello under their own privacy policies.

Your use of those platforms is governed by their respective terms, and you should review them.

8. Disclaimers — the Service is provided "as is"

To the maximum extent permitted by law, the Service is provided "as is" and "as available", with all faults and without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of:

• Merchantability, satisfactory quality, and fitness for a particular purpose.
• Uninterrupted, timely, secure, or error-free operation.
• Accuracy or completeness of results, including whether cards will be created correctly or at all.
• Non-infringement.

We do not warrant that the Service will meet your requirements, that defects will be corrected, or that the Service is free of viruses or harmful components. You use the Service entirely at your own risk.

We do not guarantee that any email, attachment, or card data will be preserved. You are solely responsible for maintaining independent backups of any content you send through the Service.

9. Limitation of liability

To the maximum extent permitted by law, in no event shall Icelabz Solutions Ltd, its directors, employees, or affiliates be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business, goodwill, or anticipated savings.
• Loss or corruption of email content, attachments, or Trello cards.
• Business interruption, or any damages arising from your use of, or inability to use, the Service.

Our total aggregate liability arising out of or in connection with the Service, in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total fees you paid us in the 12 months immediately preceding the claim, or (b) £100 (one hundred pounds sterling).

For free-tier users, our total liability shall not exceed £100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnity

You agree to indemnify and hold harmless Icelabz Solutions Ltd against any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

1. Your use of the Service.
2. Content you send through the Service, including where it infringes third-party rights or breaches data protection law.
3. Your breach of these Terms.

11. Suspension and termination

We may suspend or terminate your access at any time, without prior notice, if you breach these Terms or if we reasonably believe your use poses a security or legal risk. You may stop using the Service at any time by uninstalling it. Upon termination, your licence to use the Service ends immediately. Sections 8–10, 12, and 13 survive termination. Data deletion is handled under our Privacy Policy.

12. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protections that apply in your country of residence if you are a consumer.

13. General

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: if any provision is found unenforceable, the remainder stays in full force.
• No waiver: our failure to enforce any provision is not a waiver of that provision.
• Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Changes: we may revise these Terms from time to time. The version posted at icelabz.co.uk with the latest "last updated" date applies. Continued use after changes take effect constitutes acceptance.

14. Contact

Icelabz Solutions Ltd
Email: b@icelabz.co.uk

For data protection matters, see our Privacy Policy.